NCDMV commissioner talks improving customer experience
SHOW YOU WHERE IT COULD BE
HEADED OVER THE NEXT WEEK.
COMING UP. OKAY. THANKS SO
MUCH, CAT. SO FOR SO MANY
PEOPLE JUST HEARING DMV CAUSES
SOME REACTION, RIGHT? SOME
STATE SYSTEMS ARE FRANKLY
BETTER THAN OTHERS. IN FACT,
DATA SHOWS MOST.
>> OPERATE BETTER THAN NORTH
CAROLINA'S AND NOW OUR STADIUM.
THE COMMISSIONER IS
COLLABORATING WITH OTHER STATES
TO GET IT TO BE MORE EFFICIENT.
WRAL. SHAUN GALLAGHER JOINING
US NOW LIVE. SEAN COMMISSIONER.
TIME IS PARTICIPATING NOW IN
A CONFERENCE WITH OTHER DMV
LEADERS.
>> YEAH, THAT'S RIGHT. BILLION.
IT'S IMPORTANT TO NOTE THAT
THERE'S NO COMPETITION BETWEEN
STATE DMV IS IF SOMETHING WORKS
AT ONE, IT CAN WORK IN ANOTHER
AND THEY WILL TAKE THAT ADVICE.
TAKE THE NO LINE THAT'S HERE
RIGHT NOW ON A THURSDAY EVENING
OUTSIDE OF THIS DA DMV ON A
VAN. VERY IT'S JUST A SIGN OF
THINGS THAT THEY'RE TRYING TO
DO. CHECKING PEOPLE IN WITH
THEIR CELL PHONE SO THEY DON'T
HAVE TO WAIT HERE. ALL OF THESE
JUST STRATEGIES TO TRY TO MAKE
WAITING AT THE DMV. LESS OF
A PAIN.
>> UNC TRANSPORTATION SUMMIT
MEETING OF THE MINDS INCLUDED
APPROACHES FROM THE OLD SCHOOL.
I'M USING A COBOL BASED
TECHNOLOGY THAT EXISTED BEFORE
I WAS BORN. A NOMINAL TO THE
NEW WE DID STARTS PERMITTING
WITH AI IN SPECIFIC AREAS THAT
WOULD BE VERY BENEFICIAL TO US
THAT WERE TIME INTENSIVE
STRATEGIES FROM STATE DMV
LEADERS TO OUR NORTH AND SOUTH,
TURNING OUR AND SEE DMV
COMMISSIONER PAUL TIME FROM
PANELISTS TO PARTICIPANT.
WHAT WERE THOSE NOTES THAT
YOU'RE TAKING?
>> YEAH, ONE OF THEM WAS JUST
REALLY UNDERSTANDING THE
PROFILE OF YOUR EXAMINERS AND
AND THOSE THAT ARE WILLING
THERE AND THEN BUILDING
PROGRAMS IN ORDER TO MAKE SURE
THAT WE CAN KEEP THOSE FOLKS ON
THE FRONT LAWN DOING THE WORK.
>> IT'S BEEN NEARLY 4 MONTHS
SINCE TIME TOOK OVER AND HE
SHARED SOME HIGHLIGHTS ON DMV
IMPROVEMENT SO FAR, ADDING MORE
PEOPLE THAT ARE HARDWARE LIKE
SCANNERS AND LEGISLATIVE
CHANGES FRIDAY, RENEWALS, TIME
SAVINGS IN ADDED STAFF THAT
COULD OPEN THEM UP TO COMPLETE
MORE THAN A MILLION MORE
TRANSACTIONS EVERY YEAR.
>> WE HAVE MOVED MOUNTAINS AND
I THINK YOU'LL BE VERY PLEASED
WITH THAT.
>> BUT REALLY, IT ALL BOILS
DOWN TO WAIT TIMES TIME SAYS
UNTIL LAST WEEK THE DMV DIDN'T
REALLY KNOW EXACTLY HOW LONG
PEOPLE WAITING. AND NOW THEY
DO ABOUT 2 HOURS. AND 45
MINUTES ON AVERAGE.
>> WHICH IS, YOU KNOW, NOT
ANYWHERE NEAR WHERE WE NEED TO
BE. NOW WE KNOW AND SABINO
OUTSIDE WE CAN COACH TO THE
OUTCOMES THAT WERE LOOKING FOR.
>> AND LAST MONTH WHEN THE
STATE PASSED, ITS MANY BUDGETED
OPENED UP FUNDING FOR SOME 40
POSITIONS AT DMVS ACROSS THE
STATE AND TIME SAID TODAY THAT
GOVERNOR JOSH STEIN REACHED OUT
TO HIM AND SAID YOU GOT TO GET
THAT DONE WITHIN THE NEXT 30
DAYS. NOW TIME HASN'T LET US
KNOW IF THEY HAVE HIT THAT GOAL
BUT SAYS WE SHOULD EXPECT AN
ANNOUNCEMENT FROM THE GOVERNOR